1. Knowledge of CRM and ERP Systems: Understanding the core functions and capabilities of CRM/ERP platforms, especially in the context of fleet management and the ride-hailing industry.
2. Platform Integration: Knowledge of integration principles for various systems, such as Uber, Bolt, and Careem. Ability to explain and sell solutions involving data integration.
3. Analytics and Reporting: Proficiency in working with analytical tools to assess sales performance and customer needs. Understanding of key B2B SaaS sales KPIs.
4. Product Presentation: Ability to create and deliver product presentations, demonstrating its functionality and benefits to potential clients.
5. Knowledge of SaaS Monetization Models: Understanding various SaaS monetization models, including subscriptions, upselling, and consulting.
6. Marketing Tools for Sales: Experience in using marketing automation tools (e.g., ZohoCRM, Mailchimp, HubSpot) for email campaigns, creating marketing initiatives, and engaging with customers.
7. Building Customer Relationships: Knowledge of customer relationship management principles through CRM systems and the ability to work with large customer data sets.
Technical Skills
1. Working with CRM Systems:
• Deep understanding of CRM principles (specifically, Zoho CRM).
• Skills in managing client databases, setting up sales funnels, and analyzing customer data.
2. Lead Generation:
• Knowledge of lead generation tools like LinkedIn Sales Navigator, Hunter.io, Apollo.io, etc.
• Expertise in extracting contacts from open sources (websites, social networks, databases).
3. Customer Research:
• Ability to gather information about companies (e.g., ride-hailing fleets) through online presence: websites, ads, LinkedIn, etc.
• Skills in identifying key contacts within companies (via LinkedIn, emails, registration forms, etc.).
4. Analytical Tools:
• Understanding key B2B SaaS sales metrics (LTV, CAC, MRR).
• Proficiency in using analytics tools to evaluate sales process effectiveness.
5. Email and Communication Management:
• Creating automated email campaigns (Mailchimp, Zoho Campaigns, HubSpot).
• Strong writing skills for professional correspondence and conducting presentations.
6. Flexibility with Tools:
• Willingness to learn new tools (e.g., specialized platforms for data scraping or automation) if needed to achieve results.
Processes and Work Organization
1. Engaging Clients from Various Sources:
• Working with an existing database of potential clients (200–300 contacts).
• Following up with leads from the database (LinkedIn research, follow-ups, additional communication attempts).
• Generating leads in new markets from scratch (searching for fleets via online presence, websites, driver ads, etc.).
2. Direct Outreach:
• Using a personalized approach for each client via email, LinkedIn, or phone calls.
3. Modular Sales Approach:
• Adapting to a dynamic startup environment where tools and processes can change depending on circumstances.
• Initial presence in the office for onboarding, with the option to transition to a flexible schedule (3/5 days in the office).
Additional Requirements
1. Working with SaaS Products:
• Understanding subscription business models, upselling, and consulting services.
2. Proactivity:
• Ability to propose new ideas for processes, tools, or client search approaches.
3. Startup Environment:
• Readiness for multitasking, rapid changes, and independent decision-making.
Key Skills and Experience
1. Cold Outreach Experience:
• Proficient in cold sales, including data parsing, LinkedIn networking, and direct client search.
2. Understanding the Ride-Hailing Industry:
• Knowledge of working with fleet companies and platforms such as Uber, Bolt, etc.
3. SaaS Experience:
• Proven background in SaaS companies, particularly in the B2B segment.
4. Lead Generation Tools:
• Skilled in using lead generation tools such as Apollo, Hunter, and LinkedIn Sales Navigator.
5. Sales Strategy Development for New Markets:
• Expertise in market analysis and building a customer base from scratch.
6. CRM Knowledge:
• Proficiency in Zoho CRM or similar sales management systems.
7. Startup Experience:
• Ability to adapt and perform in uncertain and fast-changing startup environments.
8. Negotiation Skills:
• Experienced in conducting negotiations with clients from diverse countries and cultures.
9. Language Skills:
• Knowledge of additional languages (e.g., Arabic or others relevant to target markets) is an advantage.
10. Business Consulting Knowledge:
• Basic understanding of business consulting, including upselling, additional services, and strategic planning.
11. Technical Background:
• Understanding of technological products for fleet management and their integrations.
12. Willingness to Travel:
• Open to short-term business trips to visit clients and conduct presentations (optional but desirable).
1. Uniqueness:
• MyTaxiCRM combines ERP and CRM functionalities, providing an all-in-one solution for efficient fleet management.
2. Integration:
• Seamlessly integrates data from platforms like Uber, Bolt, and others into a single interface.
3. Proven Efficiency:
• The product has been tested and optimized with the largest fleet in Eastern Europe.
4. Scalability:
• Designed for easy scalability, making it a competitive solution for global markets.
5. Additional Services:
• Offers consulting, onboarding, and ongoing client support to ensure a smooth and successful user experience.