MacPaw is a software company, that develops and distributes software for macOS and iOS. Today, our products have more than 30 million users worldwide.
At MacPaw, we believe humans and technology can reach their greatest potential together.
MacPaw is proud to be Ukrainian. The support and development of Ukraine are significant parts of the company’s culture. MacPaw gathers open-minded people who support each other and aspire to change the world around us.
We are looking for a Junior Helpdesk Specialist to join our IT Infrastructure and Support team.
As the frontline of our technical support operations, you’ll play a critical role in helping Macpawians stay connected, productive, and supported. This is your chance to combine your technical knowledge with your passion for delivering excellent service, all while contributing to a forward-thinking and team-oriented organization.
If you're ready to make an impact, this could be the perfect role for you!
NB! We expect our new Junior Helpdesk Specialist to be able to visit the office when needed; therefore, we are considering candidates only from Kyiv or the surrounding area.
- Support IT onboarding and offboarding of Macpawians: create user accounts, provide needed system access, order and prepare computers and other needed devices, install and modify software, add colleagues to the security database to access the office, delete and close all accesses after the end of cooperation, etc.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, talking clients through basic problem-solving processes
- Diagnose issues with computer software, peripherals, and other office hardware/software, installing and upgrading hardware and software systems to prevent outdated cases and maintain the daily performance of computer systems
- Provide basic computer hardware and software training to employees, write training manuals and policies, supplement the knowledge base
- Coordinate purchases of new hardware and software by selecting vendors and approving conditions, requesting payments, and controlling logistics and supply
- Handle device inventory
- Good troubleshooting skills, logical thinking
- Good communication skills
- Good technical writing and presentation skills
- Profound experience with Google Sheets / Excel
- Basic knowledge of networking
- Knowledge of MacOS
- Basic knowledge of security principles and understanding of their importance
- At least the Intermediate level of English
- Experience with Atlassian Jira/Confluence
- Experience with Google Workspace
- Knowledge of other OS (Linux, Windows)
- We are a Ukrainian company, and we stand with Ukraine against the russian aggression
We maintain workplaces for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war. Here, you can also read about the MacPaw Foundation, which intends to help save the lives of Ukrainian defenders and provide relief to as many civilians as possible.
- We are committed to our veterans
Our Veteran Career and Empowerment Program is designed to ensure our veterans and active military personnel receive the recognition, support, and opportunities they deserve.
- Hybrid work model
- Your health always comes first
We guarantee medical insurance starting on your first working month. Besides, we cover 100% of your medical insurance costs. For those abroad, you can receive a yearly Medical insurance allowance as compensation for managing your medical expenses.
- Flexible working hours
You can choose a schedule that is comfortable for you. No one here tracks your clock in/out because MacPaw is built on trust and cooperation.
- Teams we are proud of
We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas.
- Office designed for people (and pets)
- Time-off policy that covers life’s needs
Unlimited personal time-off policy to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
- Join social initiatives with MacPawCares
- We’re an equal-opportunity employer. Here is a safe place for applicants of all backgrounds
We are hiring talented humans. Meaning with all our variety of backgrounds and identities, including service members and veterans, women, members of the LGBTQIA+ community, individuals with disabilities, and other often underrepresented groups. MacPaw does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
- Space to grow both professionally and personally
Whatever your dreams and aspirations are, we have you covered. Education opportunities to grow both hard and soft skills, annual development reviews, internal community.
*Some benefits are under development and valid for 2024, with adjustments possible in 2025.
- Сreate Experience
We experiment, research, and invest our time to anticipate solutions helpful to people. We create an aesthetic, smooth, seamless, and intuitive experience to guide people on the path that leaves them with an unforgettable impression.
- Make Impact
We make every action and daily work meaningful. We contribute to the individual, our company, community, and Ukraine everything that happens around us and how the planet lives. We design products that become part of people's routines and create a more promising future.
- Stay Human
People aren't perfect; they get frustrated and have a right to make mistakes. For us, nothing is someone else's problem. We make products for such people; we are these people. We let machines do their job so that we can all stay human.