About Job
Summary
We’re looking for a Delivery Manager who will make sure projects run smoothly, clients feel supported, and teams stay motivated and aligned. You’ll be the link between business goals and daily operations, helping us scale with quality and trust.
The position was created to support the company’s fast-paced development and scaling initiatives.
Responsibilities
What You’ll Be Working On:
- Establish high-quality service and maintain delivery frameworks, tools, and methodologies tailored to internal projects and service models;
- Build solid relationships with clients, opening doors for long-term collaboration and growth;
- Collaborate closely with Sales, Project, and Engineering to sync delivery with strategic business goals;
- Be the go-to escalation point for clients; keep expectations aligned and trust strong
- Own and enhance delivery frameworks, tools, and met
Requirements
What we Expect
What we expect from you:
- Strong understanding of product and outsource delivery models, processes, and lifecycles;
- Strong problem-solving skills, strategic mindset with a knack for operational optimization, and a results-driven mindset;
- Exceptional stakeholder management and communication skills;
- English - Advanced +;
- 3+ years of relevant experience in one or more areas: delivery management, account management, program management, or client success in IT outsourcing;
- Experience working in IT outsourcing company;
- Proven ability to manage multiple projects/accounts simultaneously;
- Experience in driving both delivery excellence and account growth;
- Relevant certifications (e.g., PMP, SAFe, or ITIL) are a plus.
Professional Skill
Project Management
Languages
English | Proficient
What we offer
What we Offer
What we offer:
- Work in Top-employee company (according DOU 2025);
- Interesting projects and challenges that will ensure your development as a specialist and as a person; and also the acceleration of our victory;
- Work in a team of creative, proactive and empathic people;
- Full working day with a flexible and animated schedule for you, because the main focus is the result, not the time or place;
- A comfortable, stylish and sunny office with a view of the city center (Chykalenka str) and the opportunity to work at home when you feel not so full of beans or just moody or lazy (with a generator and battery installation );
- Mandatory paid vacation, which can be used already after the trial period;
- Lack of bureaucracy, regular feedback and support from colleagues;
- Equal salary;
- Trial period (2 months on average, but everything is in your hands, so go ahead!);
- Fun parties, online-activity, picnics and more.
About Company
Values
Passionately work
- Be responsible for the final result.
- Exceed expectations.
- Work as if it's for yourself.
- Dive headfirst into projects.
- Be your own manager.
- Deliver projects with quality and value for the consumer.
Dream Team
- The team is our circle of absolute trust. We trust each other.
- Team members always take priority over clients.
- We are always fair to each other and provide feedback for improvement.
- We care for and support each other, including younger team members.
To have fun wholeheartedly
- Know how to laugh at yourself.
- Understand the limits of jokes.
- Rest as intensely as you work.
- Work hard, joke hard.
- Push yourself out of the comfort zone.
Achievements
- SINCE 2013, WE DELIVERED OVER 300 PROJECTS FOR 12 MARKETS
- 6 Y COMBINATOR ALUMNI ARE AMONG OUR CLIENTS
- 19 FOUNDERS ARE INCLUDED IN THE FORBES 30 UNDER 30
- WE HAVE CLIENTS FROM FORTUNE 500 AND S&P 500
- $380 MILLION RAISED BY CLIENTS IN 2023
- Empat is #47 AMONG BEST COMPANIES WORLDWIDE on Clutch