About Job
Summary
We are looking for a proactive and tech-savvy Technical Support Specialist to join our team and help build a best-in-class support process for our growing SaaS platform for taxi business management.
This role is a blend of technical support and account management, perfect for someone who can not only troubleshoot and solve issues, but also build long-term relationships with our clients.
If you’re organized, detail-oriented, and thrive in a fast-moving SaaS environment — we’d love to hear from you.
Responsibilities
- Respond to customer inquiries via email, chat, or phone, providing timely and effective support.
- Troubleshoot technical issues and guide clients through solutions.
- Collaborate with engineering and product teams to resolve escalated issues or bugs.
- Own the technical support process — helping us build a scalable, clear, and consistent support flow.
- Maintain and update support documentation and knowledge base articles.
- Assist with onboarding new users and providing walkthroughs or demos as needed.
Act as a reliable point of contact for key clients, combining technical help with strong relationship management.
Requirements
What we Expect
- 1-3 years of experience in technical support, help desk, or client success roles — ideally in a SaaS or tech product environment.
- Strong written and verbal communication in English.
- Hands-on experience with support tools like Jira, Zendesk, Intercom, or Freshdesk.
- A proactive mindset — you enjoy improving processes and helping users succeed.
Bonus: basic understanding of web-based technologies (APIs, browsers, databases, basic SQL).
Professional Skill
Analytical Skills Customer Service Communication SaaS
Tools
CRM Jira
Languages
English | Upper-Intermediate
Will be a plus
What we offer
What we Offer
- Competitive salary with a fixed base
- Office-based role during the probation period, with a hybrid format available afterward
- Paid vacation days, sick days without a doctor’s note, and public holidays off
- Fast decision-making, minimal bureaucracy, and freedom to test ideas
- Strong team spirit and most importantly — you’ll be heard.
About Company
